Jenny Wang's Portoflio Website

Night Ministry

Design

 

To improve volunteering experience at youth homeless shelter called the Crib, we designed a Journey Map that shows the steps of volunteering. This will be send to volunteers before they arrive at Crib as well as sticked to the refrigerator in the kitchen.

Challenge

 

As part of the Night Ministry in Chicago, The Crib is an LGBTQ-friendly night shelter for homeless youth ages 18-24. The Crib relies on volunteer groups to serve hot meals. However, there was a barrier of communication between the volunteer and the youth, and expectations of the volunteer did not match reality. Our goal is to improve volunteering experience for first-time volunteers by: 1. match them with the right expectation for the volunteering experience 2. gives volunteers clear directions while volunteering 3. help encouraging the conversations and interactions.

My Roles

 

 

Served as Project Team Lead

 

Initiated and facilitated communication with the client, the Night Ministry 

 

Visited the Crib every month, interacted with staff and youth there and did user observation and mockup testing

 

Brainstormed potential designs 

 

Used design matrix to determine on the final design

Top 5 Skills Developed

brainstorming

user interview

testing

teamwork

observation